You may return your item within 30 days of its arrival. After 30 days from the date of delivery, you are no longer eligible for a return.

If you would like to return your order, please follow these steps:
 

1. Ensure that shoes are unworn, undamaged, and in the original packaging.

2. Email your Order ID # to concierge@wmgibson.com and mention the reason for the return.

For returns: we will provide a Return Mailing Label. Please print this label and stick it on the package to return back to us.

NB: postage is not provided on the return mailing letter. You must purchase and produce the return label back to us.

We will also provide a Return Authorization Slip, which contains a barcode and item description for the product(s) being returned.

The slip must be included INSIDE the return package alongside the items.  

3. Important details:

• Limit 1 return per order
• $10 restocking fee will be deducted from refunds on returns 
• Item must be unworn and in all original packaging to be eligible for a refund
  

Thank you in advance for including your name along with your Order ID # when emailing.

If you would like to exchange your order, please follow these steps:
 

1. Ensure that shoes are unworn, undamaged, and in the original packaging.

2. Email your Order ID # to concierge@wmgibson.com and mention the reason for the exchange, and which size and color you would like your order exchanged for. 

3. We will provide a Return Mailing Label. Please print this label and stick it on the package to return back to us.

We will also provide a Return Authorization Slip, which contains a barcode and item description for the products being returned. The slip must be included INSIDE the return package alongside the items.  

4. Receive your new pair. Please note:

• Limit 1 exchange per order
• Item must be unworn and contain all original packaging to be eligible for an exchange.

Unfortunately, we cannot accept returns for products purchased on sale. These products are ONLY eligible for exchange.

If you have any other questions, please reach out to concierge@wmgibson.com.