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An Open Letter from W. M. Gibson Co

Hello everyone,

 

Let us start by saying thank you for taking the time to read our letter. We are a young company and we hope you will join us on this journey. By joining us you become an integral part of our business. That is why we like to think of you as our partner, rather than just our customer.

We started this company because we believed we could deliver high quality products at a greater value than anyone else. We will make mistakes. This is for certain and we hope for your understanding and patience. But we also believe that we can serve our customers better than any other business, period. In order to do that we need you. Yes, we need you to tell us what you like about the product but more importantly we need you to tell us how to make the product better. We want open communication with our partners. 

If you want more styles - tell us. If you want new products - tell us. If our products do not live up to your expectations - please tell us.  

Here is our promise:

We promise to listen. We promise to relentlessly work to serve you. We promise to be better. We promise to make YOU our number one focus.   

If there anything you ever need, want, or think - please reach out to us at marcus@wmgibson.com. 

 

Best,

Beca & Marcus

“This is business done right.”